Check your prescription before leaving your doctor's office to make sure that the necessary information is included in a legible format::
Q: Why should I use PrimeMail to fill my prescriptions?
A: PrimeMail Offers you convenient prescription delivery to your home or office with refill amounts and dates noted on your prescription label.
Q: What if I want to order from PrimeMail, but I need my medication right away?
A: Ask your physician for two prescriptions - one for a 30-day supply to fill immediately at a local retail pharmacy and one for up to the maximum-day supply allowed by your plan to fill at PrimeMail pharmacy.
Q: Can I call in directly to PrimeMail for refills?
A: Yes. You may call 877-35-PRIME (877-357-7463) to order refills through PrimeMail's automated refill system. Hours: Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday, 8:00 a.m. to 112:00 p.m. Central Standard Time. You may also reorder by logging on to your plan's health web site or using PrimeMail Pharmacy's web site at www.myrxhealth.com.
Q: How can I pay for my prescriptions?
A: You may pay via personal check, money order or credit card (Master Card, Visa, American Express or Discover). Paying with a credit card is the most convenient method for members, as PrimeMail can retain the information on file for future prescription orders.
Q: How long does it take for my PrimeMail prescription order to arrive?
A: Prescriptions ordered through the mail will arrive via U.S. Mail in 10 to 14 days. Prescriptions ordered through Internet or phone offer quicker turnaround, because the front-end mail time is eliminated. Your PrimeMail prescription label will indicate a date to refill your prescription three weeks prior to the end of your current supply.
Q: My physician wrote one 30-day prescription with two refills. Can you combine this and send me a 90-day supply?
A: No. PrimeMail Pharmacy must follow your physician's directions exactly as they are written on the prescription. To receive 90 days of medication all at once. you will need a new prescription from your physician, rewritten for a 90-day supply with up to three refills.
Q: Can I get controlled substance prescriptions from PrimeMail pharmacy?
A: Yes. Controlled substance prescriptions, such as Ritalin, Xanax, Valium or Vicodin, are available through PrimeMail. Your refill amounts may be limited for controlled substance medications in accordance with applicable pharmacy regulations.
Q: Should I request generic drugs for my prescription?
A: Yes. Ask your physician for the cost-effective generic alternatives to your brand-name medications to reduce cost without sacrificing the quality or effectiveness of the drug. Generic drugs must meet the same FDA standards fro purity, safety, strength and effectiveness as brand-name drugs.
Q: Will PrimeMail pharmacists automatically substitute a generic medication?
A: PrimeMail Pharmacy will dispense FDA-approved
generic equivalents when available and appropriate.
Q: How to Start Using PrimeMail:
A: Step 1) For each long-term medication prescribed for
you, ask your physician to write two prescriptions, using the PrimeMail
Prescription Checklist: 1a) One to be filled at a participating local pharmacy
for immediate use. 1b) One for the maximum-days supply your health plan allows
to be filled at PrimeMail Pharmacy.
Step 2) Complete (in black ink) the PrimeMail Pharmacy Order Form:
click
http://www.bluecrossmn.com;
under Quick Links - "search drug list', "search drug list", OK, at top 2nd-line
menu choose "New order", BCBSMinnesota, click PrimeMail Order Form
(Member
ID # = Blue Cross Blue Shield MN insurance card "Identification
Number.")
Step 3) Mail to PrimeMail Pharmacy: 3a) Your completed PrimeMail Pharmacy Order Form. 3b) Your original physician-signed maximum-day supply prescription. 3c) The appropriate payment. Note: You may submit more than one long-term prescription and payment in one order. Mail to PrimeMail Pharmacy, PO Box 650041, Dallas, TX 75265-0041.
Step 4) Your prescription will be delivered directly to your home in 10 to 14 days via regular shipping (you may also expedite) - a refill date and remaining refills will be indicated on your prescription label.
Step 5) After your medication is in the PrimeMail Pharmacy
system, a signed prescription is not required to reorder - until your refills
run out.
Source: Prime Therapeutics LLC 02/04